fchai Frequently Asked Questions

fchai accepts any valid Philippine government-issued photo ID for KYC: PhilSys National ID, UMID, driver's license, Philippine passport, SSS ID, GSIS ID, PRC ID, or Postal ID. You'll also need to submit a clear selfie matching the ID. Processing typically takes one to three business days. Once approved, full withdrawal access is enabled on your account.

No. fchai strictly allows one account per person. Duplicate accounts — detected through shared mobile numbers, payment methods, devices, or identity documents — will be suspended immediately. Any balance in a duplicate account may be forfeited. If you accidentally created two accounts, contact fchai support right away at [email protected] to resolve the situation before it escalates.

On the fchai login page, tap Forgot Password and enter your registered Philippine mobile number. You'll receive an SMS OTP to verify your identity, after which you can set a new password. The OTP is valid for five minutes. If you're not receiving the OTP, check that your registered number is active and has mobile data or signal, then contact support if the issue persists.

To close your fchai account, email [email protected] with your registered mobile number and the subject line "Account Closure Request." Requests are processed within five business days. Any remaining real-money wallet balance above the minimum withdrawal threshold will be returned to your deposit payment method after KYC is confirmed. Bonus funds are forfeited upon voluntary account closure.

Log in to fchai, go to Wallet → Deposit, and choose GCash. Enter the amount — minimum ₱100 — and confirm. You'll be redirected to the GCash app or web interface to authorise the transfer. Once confirmed within GCash, the funds appear in your fchai wallet instantly. fchai does not charge deposit fees; any GCash transaction fees are applied by GCash directly.

Yes, Maya is one of fchai's most popular deposit methods. Select Maya in the Deposit section, enter your amount (minimum ₱100), and authorise through the Maya app. Credits land in your fchai wallet in seconds. Maya deposits and GCash deposits follow the same instant processing pathway, making both ideal for quick top-ups before a live game or sports event.

The minimum deposit on fchai is ₱100 for GCash and Maya. Minimum amounts for bank transfer deposits via BPI, BDO, and Metrobank may vary and are displayed in the Wallet section at the time of transaction. There is no maximum single deposit limit enforced by fchai itself, though your payment provider may apply their own transaction limits.

GCash withdrawals on fchai are typically processed within 3 to 10 minutes after the request is confirmed. This makes GCash the fastest withdrawal option on the platform. Withdrawal speed can occasionally be affected by GCash system maintenance windows or high-volume periods, but the vast majority of GCash cashouts are completed in under 10 minutes during normal operating hours.

The minimum withdrawal on fchai is ₱200 for all payment methods. Requests below this threshold will not be processed until your balance meets the minimum. There are no withdrawal fees applied by fchai — the full amount you request is transferred to your GCash, Maya, or bank account. Your payment provider may apply their own incoming transfer policies.

Bank withdrawals to BPI, BDO, and Metrobank are processed by fchai on a same-day basis for requests submitted before 3:00 PM Philippine time on banking days. After fchai processes the withdrawal, BPI and BDO interbank transfer timelines apply — typically one to three business days for InstaPay, or one to two days for PESONet transactions. Weekends and public holidays may add additional delays.

fchai may place a withdrawal on hold if your KYC identity verification is incomplete, if there is an active fraud or compliance review on your account, if the withdrawal amount includes bonus funds with unsatisfied playthrough conditions, or if our security systems have flagged an unusual activity pattern. Contact fchai support at [email protected] with your account details for an update on any delayed withdrawal.

fchai offers an extensive slots library including titles from JILI — the most popular slot provider among Filipino players — alongside games from other leading providers. You'll find video slots, jackpot slots, fishing games, and arcade-style instant games. The Slot section on fchai is updated regularly with new releases. All slot RTPs are published within the individual game information screens.

Yes. fchai's live casino features real-time streamed tables including Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and Live Dragon Tiger, hosted by professionally trained dealers from licensed studio facilities. Tables run 24 hours a day, seven days a week, with multiple room options at different bet levels to suit both casual players and high-stakes regulars.

Yes. fchai's sportsbook covers PBA Philippine Cup and Commissioner's Cup games, NBA regular season and playoff markets, UAAP, and international basketball leagues. Markets include full-game moneyline, point spread, and game totals. Live in-play betting is available for PBA and NBA during active games, with odds updating in real time as play progresses.

All digital games on fchai operate using certified Random Number Generator (RNG) technology that is independently tested for statistical fairness. Slot RTPs are published and audited by the game providers. Live dealer games are streamed from licensed studio facilities with regulated dealing procedures. fchai has no ability to alter game outcomes — results are determined by the certified RNG or physical game equipment in the studio.

Yes. fchai is fully optimised for mobile play on both Android and iOS devices through the mobile web browser — no app download is required. The fchai mobile site adapts automatically to your screen size, giving you access to slots, live casino, sports betting, bingo, and your full wallet from your phone. The experience is smooth on most mid-range and high-end Philippine smartphones.

fchai offers a welcome deposit bonus for newly registered players on their first qualifying deposit. The specific bonus percentage, minimum deposit, and eligible games are detailed on the Promotions page within your fchai account after registration. Bonus terms — including playthrough requirements, minimum odds for sportsbook bets, and eligible games — are published alongside each promotion before you opt in.

Wagering requirements (also called playthrough) specify how many times you must bet your bonus funds before they convert to withdrawable real-money balance. For example, a 20x requirement on a ₱500 bonus means you need to wager ₱10,000 total across eligible games before cashing out bonus-derived winnings. The exact multiplier for each fchai promotion is always stated clearly in the promotion's specific terms before you claim.

Unless stated otherwise in a specific promotion's terms, fchai bonuses must have their playthrough requirements completed within 30 calendar days of the bonus being credited to your account. Bonus funds that have not cleared playthrough within the validity period are automatically forfeited. The expiry date and remaining playthrough balance are always visible in your account's Bonus section.

Yes. fchai has a tiered loyalty program where real-money wagering earns loyalty points that accumulate toward VIP tier upgrades. Higher tiers unlock benefits including increased withdrawal limits, personalised promotions, priority customer support, and dedicated account management for top-tier players. Check the Loyalty section inside your fchai account for your current tier, points balance, and the rewards available at your level.

fchai operates in alignment with PAGCOR's regulatory framework governing online gaming platforms serving Filipino players. PAGCOR — the Philippine Amusement and Gaming Corporation — is the government body that oversees gaming regulation in the Philippines. fchai's responsible gaming tools, 21+ age enforcement, KYC requirements, and AML compliance measures are all implemented in accordance with PAGCOR's player protection standards.

The minimum age to play on fchai is 21 years old. This applies to all games and services on the platform — casino, sportsbook, slots, bingo, and instant games alike. This is not just an fchai policy; it reflects Philippine gambling law as enforced by PAGCOR. Players found to be under 21 will have their accounts suspended immediately and all deposited funds returned to the payment source.

Self-exclusion is available in Account Settings → Responsible Gaming. Choose a period: 24 hours, 7 days, 30 days, 90 days, 6 months, 12 months, or permanent. Exclusion takes effect immediately — you will be logged out and cannot log back in for the duration. Marketing communications are paused. You can also request self-exclusion by contacting fchai support directly at [email protected] if you prefer not to navigate the settings.

Go to Account Settings → Responsible Gaming → Deposit Limits. Set a daily, weekly, or monthly ceiling. Reductions apply instantly. Increases require a mandatory 24-hour cooling-off period and a confirmation step to prevent impulsive limit changes mid-session. fchai recommends setting deposit limits as part of your initial account setup — before you make your first deposit — to establish healthy boundaries from day one.