Gambling is entertainment — and fchai takes seriously the responsibility that comes with offering real-money gaming to Filipino players. This page covers our tools, policies, and resources to help you stay in control and play safely.
At fchai, we believe that playing online casino games, betting on PBA, or spinning slots should feel like what it is — entertainment. The same way you'd enjoy a night out in Eastwood or a Saturday afternoon at a sports bar in BGC watching the game. You set a budget, you enjoy the experience, and you go home. That's healthy gaming.
The problem starts when gambling stops being entertainment and becomes something you feel you can't stop, something you use to chase lost money, or something that creates tension at home or at work. fchai wants every Filipino player who uses this platform to stay firmly on the right side of that line — and these are the tools and resources we've built to help you do exactly that.
Responsible gaming at fchai isn't just a compliance checkbox. It's part of how we think about building a platform that Filipino players can genuinely trust. We'd rather have a player take a break and come back refreshed than push through a session they shouldn't be having. That's the honest fchai approach to responsible gaming — straightforward, practical, and genuinely focused on player wellbeing.
Only wager what you can afford to lose without it affecting your day-to-day life — bills, rent, groceries, savings. If a losing session would cause genuine financial hardship, the bet is too large. Set your limits before your first deposit, not after your first bad run.
All casino-style gambling in the Philippines — online or land-based — is restricted to individuals aged 21 years and above, in accordance with PAGCOR regulations governing real-money gaming. This isn't just an fchai rule — it's Philippine law, and fchai enforces it rigorously through mandatory KYC identity verification before any withdrawal access is granted. If you are under 21, you may not use the fchai platform. Any Account found to belong to a player under 21 will be immediately suspended and all funds returned to the deposit source.
You're spending more on gambling than you planned and find it hard to stop once you've started.
You gamble to recover money you've already lost — "chasing losses" after a bad session.
Family members, friends, or workmates have expressed concern about your gambling habits.
You've borrowed money or sold belongings to fund gambling, or missed bills to cover losses.
You feel restless, anxious, or irritable when you're not gambling, or when you try to cut back.
Gambling is affecting your sleep, work performance, studies, or personal relationships.
If you recognise any of these signs in yourself, it's time to use the tools below or reach out for support. That's what they're there for.
All of these tools are built into every fchai Account and are always free to use. Find them under Account Settings → Responsible Gaming. No fee, no waiting period for restrictions, no judgement.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, your limit applies immediately — you cannot deposit more than your chosen ceiling for the period. Reducing a deposit limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period and an additional confirmation step, so the decision cannot be made impulsively during a session.
Set an alert that fires after a chosen session duration — 30 minutes, 1 hour, 2 hours, or custom. When the alert triggers, fchai shows you your total session time and your net win/loss for that session. It's not a forced log-out — it's a pause prompt that gives you full context to make a conscious decision about continuing. Most players find this alone helps them stay in control.
Self-exclusion suspends your fchai Account for a period you choose — 24 hours, 7 days, 30 days, 90 days, 6 months, 12 months, or permanent. During exclusion: you cannot log in, you cannot deposit, you cannot receive promotional communications, and re-registration using the same identity is refused. Permanent self-exclusion cannot be reversed. Temporary exclusion periods cannot be shortened once activated — only extended.
Set a maximum loss amount for a defined period (daily, weekly, monthly). When your net losses for the period reach your limit, access to real-money games is automatically suspended for the remainder of that period. Like deposit limits, reducing a loss limit is immediate; increasing one requires the 24-hour cooling-off period to prevent impulsive changes during a bad run.
A cool-off period is a short-term break — 24 hours, 48 hours, or 7 days — during which you cannot access real-money games. Unlike self-exclusion, a cool-off is lighter touch and designed for players who feel they need a brief reset. Your Account remains open; you just can't play for the duration. Marketing emails are paused during a cool-off period as well.
Your full gaming history — every session, wager, win, loss, deposit, and withdrawal — is available in Account Settings → History. Reality check summaries are generated weekly and monthly, giving you a clear picture of your gambling activity over time. You can download your full history as a report at any time. Honest data about your own activity is one of the most effective responsible gaming tools available.
Log in to your fchai Account → tap your profile icon (top right) → select Account Settings → scroll to Responsible Gaming. All six tools listed above are available from this single menu. If you're having trouble finding them, contact fchai support via live chat — our team is available 24/7 and can guide you directly to the controls you need, or activate a limit or exclusion on your behalf if you prefer.
Every fchai Account undergoes mandatory age and identity verification before full withdrawal access is unlocked. KYC documentation must confirm the player is 21 years of age or older. Accounts that fail verification or are found to belong to minors are immediately suspended, with all funds returned to the deposit source.
fchai believes that informed players are safer players. Game information screens display published RTPs, minimum and maximum bet ranges, and volatility ratings before you play. Bonus terms are written clearly — no deliberately confusing playthrough language. Knowing the odds is the first step to gambling responsibly.
fchai does not send promotional materials to players who have opted out of marketing, are in a self-exclusion period, are on a cool-off, or have shown responsible gaming flags in their Account activity. We do not use manipulative countdown timers or artificial scarcity tactics in our promotions.
fchai's platform monitors account activity for indicators of problem gambling behaviour — including unusually rapid session escalation, repeated deposit-loss-deposit cycles, sudden large deposit increases, and frequent withdrawal reversals. Where these patterns are detected, our responsible gaming team may proactively reach out to offer tools or information.
fchai signposts Filipino players to independent problem gambling support resources. PAGCOR's responsible gaming guidelines, and Philippine-based counselling services are accessible from within the responsible gaming section of your Account settings. Getting help should never require navigating away from a familiar interface on your own.
If you are a family member or guardian concerned about a loved one's gambling activity on fchai, contact our support team directly at [email protected]. We treat such contacts seriously and in confidence, and can advise on available actions including Account review and self-exclusion options accessible to Account holders.
This is not a clinical diagnostic tool — it's a quick personal check-in designed to help you honestly assess whether your gambling habits are staying in the healthy entertainment zone, or starting to drift somewhere more concerning.
Answering "yes" to even one or two of these questions doesn't automatically mean you have a problem — but it is a signal worth paying attention to. If three or more apply to you regularly, we strongly recommend using the fchai self-exclusion or cool-off tools, and considering a conversation with a support service.
If gambling is causing you serious distress or financial harm today, please reach out to our support team immediately via live chat or email. Contact fchai support at [email protected] and our responsible gaming team will respond with urgency. You can also request immediate Account suspension from any support agent.
Do you find yourself spending more time and money on gambling than you originally intend when you sit down to play?
Do you feel the urge to bet larger amounts over time to get the same level of excitement from gambling?
Have you tried to cut back or stop gambling and found it difficult to follow through with that intention?
Do you gamble when you're stressed, anxious, depressed, or bored — using it as a way to cope with negative feelings?
After losing, do you feel a strong compulsion to return and win back what you lost rather than accepting the loss and stopping?
Have you hidden your gambling activity from family members, lied about how much you've spent, or concealed losses?
Has gambling created financial problems — missed bills, unpaid loans, dipping into savings or borrowed money to fund gambling?
Have relationships — with family, friends, or a romantic partner — been strained or damaged because of your gambling habits?
Has gambling affected your performance at work, your studies, or other responsibilities you're supposed to be focused on?
Do you feel anxious, restless, or irritable when you can't gamble, or when you're going through a period without access to gambling?
If you answered yes to 1–2 questions occasionally: keep monitoring your habits. Set a deposit limit as a precaution. If you answered yes to 3–4 regularly: use the cool-off or deposit limit tools now and revisit your habits. If you answered yes to 5 or more: please reach out to fchai support or a problem gambling service immediately. Your wellbeing is more important than any game.
The Philippine Amusement and Gaming Corporation (PAGCOR) is the primary government agency overseeing gaming regulation in the Philippines. PAGCOR's responsible gaming guidelines set the framework within which Philippine online gaming platforms are expected to operate, covering age verification, player protection tools, advertising standards, and problem gambling mitigation measures.
fchai's responsible gaming policy is built in alignment with PAGCOR's guidelines and the broader framework of responsible gaming standards adopted across licensed gaming jurisdictions. The 21+ age limit, self-exclusion requirements, deposit limit tools, and responsible gaming monitoring systems described on this page reflect the practical implementation of those standards on the fchai platform.
PAGCOR maintains its own responsible gaming resources and information for Philippine players. If you want to access PAGCOR's responsible gaming guidance, self-help resources, or information about problem gambling support in the Philippines, we encourage you to visit PAGCOR's official responsible gaming pages directly or contact their player support services. fchai support can provide you with the relevant PAGCOR contact information upon request.
PAGCOR operates responsible gaming awareness programs and maintains information about problem gambling support services available to Filipino players. For contact information and access to PAGCOR's responsible gaming resources, reach out to fchai support at [email protected] and our team will provide the current PAGCOR responsible gaming contact details.
fchai's most important responsible gaming policy is also its most non-negotiable one: no one under the age of 21 may use this platform, ever, under any circumstances.
Before full withdrawal access is granted, every fchai Player must submit a valid Philippine government-issued photo ID confirming their name and date of birth. Acceptable IDs include PhilSys National ID, UMID, driver's license, and Philippine passport. Any Account where date of birth indicates age under 21 is immediately suspended.
Registration requires verification of a valid Philippine mobile number via SMS OTP. This creates an additional layer of identity anchoring that connects the Account to a real, verified Philippine mobile subscriber, making anonymous underage registration significantly harder.
Parents or guardians who believe a minor is using fchai should contact [email protected] immediately. We will investigate and act on all such reports urgently, including suspending the reported Account while the review is conducted, with full confidentiality for the person making the report.
If you share a device with someone under 21, consider using your Android or iOS device's built-in screen time and app access controls to restrict access to browsers and the fchai platform. These device-level controls add an additional layer of protection at the hardware level, independent of any Platform-side controls.
Use the tools. Set your limits. Enjoy the game for what it is. When you play responsibly at fchai, every session stays in its proper place — entertainment, nothing more.
🔞 Strictly 21+ only · Set your limits before you play · If in doubt, take a break